ORDER TRACKING

TRACKING NUMBERS ARE PROVIDED FOR ALL INTERNATIONAL ORDERS. FOR AN UP-TO-DATE STATUS OF YOUR ORDER, YOU CAN ENTER THE TRACKING NUMBER THAT WE HAVE PROVIDED.

LOCAL STANDARD SHIPPING METHOD MIGHT NOT HAVE A TRACKING NUMBER.

DELIVERY TIMES

• DUE TO THE HAND-FINISHING TECHNIQUES USED IN FINISHING OUR GARMENTS, ORDERS PLACED BEFORE 10:00 AM (CET) MONDAY TO FRIDAY WILL BE PROCESSED WITHIN 2-14 DAYS.

• DELIVERY TIMES ARE DETERMINED BY THE NUMBER OF BUSINESS DAYS (MONDAY TO FRIDAY) FROM THE DAY AFTER WE SHIP YOUR ORDER.

PLEASE ALLOW EXTRA TIME FOR YOUR ORDER TO BE PROCESSED DURING PUBLIC HOLIDAYS AND BUSY PERIODS.. NOTE THAT DELAYS MAY OCCUR AS A RESULT OF PENDING PAYMENT AUTHORISATIONS.

PLEASE BE INFORMED THAT IN SOME CASES YOUR LOCAL CUSTOMS OFFICE MAY REQUIRE ADDITIONAL DOCUMENTS AND TIME TO HAVE YOUR PACKAGE CLEARED. DURING SUCH INSTANCES, THE ESTIMATED DELIVERY TIME MAY BE AFFECTED.

PRE-ORDERS

ALL OUR LISTINGS FOR PRE-ORDER PRODUCTS INCLUDE AN EXPECTED DELIVERY DATE. HOWEVER, IN SOME CASES, PRE-ORDER PRODUCTS MAY NOT MEET THE INITIAL ESTIMATED DELIVERY DATE. SHOULD THIS CASE ARISE, WE WILL CHANGE THE EXPECTED DELIVERY DATE.

SHOULD YOU PLACE AN ORDER CONSISTING OF BOTH A REGULAR AND A PRE-ORDER PRODUCT, YOU WILL BE RECEIVING TWO SEPARATE SHIPMENTS. THE FIRST PACKAGE WILL INCLUDE ALL YOUR REGULAR PRODUCTS. THE SECOND PACKAGE, WHICH WILL COME AT A LATER DATE, WILL INCLUDE YOUR PRE-ORDER PRODUCT.

IMPORT TAXES & DUTIES

PLEASE BE ADVISED THAT IMPORT TAXES, DUTIES, AND RELATED CUSTOMS FEES MAY BE CHARGED ONCE THE PARCEL ARRIVES AT THE DESTINATION COUNTRY. THESE CHARGES ARE DETERMINED BY THE CUSTOMS OFFICE OF THE REGARDING DESTINATION.

PAYMENT OF THESE CHARGES AND TAXES IS THE RESPONSIBILITY OF THE RECIPIENT AND WILL NOT BE COVERED BY NIEUW DADA. FOR FURTHER DETAILS OF CHARGES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

IN SOME OCCASIONS PACKAGES MAY BE DELAYED DUE TO CUSTOM CLEARANCE.

CUSTOMS & REGULATIONS

CUSTOMERS SHOULD CHECK LOCAL POSTAL REGULATIONS FOR RESTRICTED ITEMS, AS NIEUW DADA CANNOT BE HELD LIABLE FOR ANY ITEMS THAT ARE NOT ACCEPTED INTO THE REGARDING COUNTRY.